Completed -
The scheduled maintenance has been completed.
Jun 19, 06:30 UTC
Update -
RAUM APP - Status Update | June 18, 2026RAUM APP - Status Update | June 18, 2026
All systems are live and fully operational. The release transition is complete. We are currently in the review and testing phase.
!! Critical Issue Display Image !!
Display Image Crash – Selecting and applying an image to a display causes an app crash for all other users in the workspace. This also affects video playback: stopping a video on a Meta Quest device triggers the same crash, as a default image is automatically shown on the display.
Workaround: pause the video, switch to another video, or select a photo – do not use the display image feature.
A hotfix is currently in testing and planned for release next week.
Known Issues (in progress)
Gallery Teleportation: An unexpected stop may occur when entering the gallery from the entry point. Workaround: keep teleporting until movement stops, then initiate a new teleportation.
Minor Text Overlaps in RAUM Lobby: Some text overlaps are visible in the lobby area. A fix is in progress.
Jun 18, 10:45 UTC
Verifying -
RAUM APP - Status Update | June 18, 2026
We have completed the majority of the migration and update. We are currently verifying all components across all platforms.
All RAUM apps in the stores have been updated and already have access to the RAUM system. All Viewer and Helper Apps have been updated as well. You can always find the latest versions here:
https://manage.raum.app/user/downloads
Remaining tasks include final checks and the last transfers of virtual worlds for enterprise clients. These are expected to be completed by end of day Thursday, June 18, 2026.
Overall, everything looks great - we are confident this major release will be fully finalized within the next 24 hours. We will keep you updated here.
Known Issues (in progress)
- Video Playback / Stop on Meta Quest: Stopping a video playback in a workspace from a Meta Quest platform causes an app crash. A fix is already in testing. Workaround: pause the video or switch to an image instead of stopping playback.
- Gallery Teleportation: An unexpected teleportation stop may occur when entering the gallery from the entry point. Workaround: teleport until the movement stops, then initiate a new teleportation.
- Some minor Text Overlaps in RAUM Lobby: Some text overlaps are visible in the lobby area. A fix is in progress.
Jun 17, 16:48 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 06:30 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jun 10, 10:40 UTC
Scheduled -
We will start on Wednesday, June 17, at 8:30 AM German time. All systems will be unavailable until June 19, 8:30 AM at the latest. Based on past experience, however, we expect the changeover to be completed sooner. We will continuously update this status page with the current status. Please note: The items listed below are still subject to minor changes until June 15.
Improvements
- Location performance updates
- General performance improvements
- Improved first-time user experience: a new spawn point near the media screen now provides a better introduction
New Feature
- Cross-platform release
Bug Fixes
- Meta server connectivity fix
- Windows PC camera fix
Please note: This is a mandatory update. Kindly check your status before your session. We apologize for any inconvenience.
Jun 10, 10:39 UTC
